I paid $24.00 USD for a Merlin Pro annual subscription on 23 September 2026. After approximately two or three AI commands, my account was already showing 22% of my monthly fair-use allowance used. The usage screenshot showed “Renews in 4 weeks, 1 day”. Seeing roughly a fifth of a monthly allowance used after such a brief test made it clear that the service was not suitable for the way I use AI.
I decided to cancel almost immediately. Approximately two hours after purchasing, I requested cancellation and a full refund. At 21:06 on 23 September 2026, I emailed support@getmerlin.in and copied urgent-support@getmerlin.in. I explained the usage concern, attached the usage screenshot and my invoice, and asked for the $24.00 to be refunded to my original payment method. I also asked for confirmation once the cancellation and refund had been processed.
I understood Merlin to offer a three-day refund period. I made my request on the day of purchase, within hours, rather than waiting until the deadline. My payment records showed the payment on 25 September 2026; the purchase and refund request were both made on 23 September.
As of 13 October 2026, approximately 20 days after my request, I had received no reply, no cancellation confirmation and no refund. The silence is central to my rating. I paid for the service, tested it briefly, explained why it did not meet my needs and promptly asked to cancel. Being left without even an acknowledgement for this length of time is poor customer service in my experience.
I am giving Merlin AI 1 out of 5 stars. The allowance was unsuitable for my needs after minimal use, and my prompt refund request went unanswered for approximately 20 days. Based on this experience, I would not purchase this subscription again. What I wanted was straightforward: cancellation, a response and a refund.
This is my personal account of the purchase, usage and support correspondence. The screenshot supports the displayed 22% usage figure and reset interval; it does not establish how many commands I ran or how much allowance other customers would use. Separately, Merlin’s published refund policy, checked on 13 October 2026 and marked as updated on 12 August 2026, states that written refund requests must be made within three days of purchase. It says approved refunds take 7–10 business days from approval, with payment fees and residual usage excluded. This is the public page available when this review was prepared, rather than an archived copy from my purchase date. As of my review date, I had received no response or refund approval.